Phil Call Center Directory

iNFODATA Call Centre provides the following services:

- Inbound/Outbound
- Lead generation
- B2B Sales Solutions
- B2C Sales Solutions
- Cross Sell campaigns
- Up sell campaigns
- Win back campaigns
- Order taking & Fulfilment
- Data cleanse
- data Entry
- B2B and B2C mailing lists

Location:
iNFODATA - EUROPAGES
53, P. bakogianni str.,
GRC 152 35 Vrilissia
Tel.: +30 210 8101335
Fax: +30 210 8037510

Website:
http://www.call-center.gr/

On Instant is the communications network that lets you talk to anyone, send messages including multi party video mail and securely share information. Within their Marketplace they help you trade and develop opportunities, and with inbuilt CRM systems help improve efficiency. Using their FastTalk! technology you can automatically build your own business network and dramatically reduce costs.

On Instant already supports businesses in 196 countries. Now you can try it for free and start using the network in less than 10 minutes

The idea for On Instant was conceived in 2001 and significant research took place over a number of years looking at three basic business functions of communication, collaboration and customer management.

On Instant systems are designed and built for stability, security and speed. Currently their technology is deployed in 196 countries.

Location:
UK

Website:
http://www.on-instant.com/

Legend Communications is one of the leading Converged Communications Providers in the UK offering combined data and voice solutions to all levels of customers. Legend integrated solutions have been innovatively designed to address the change in direction for business communications. The cost savings leveraged by converging voice and data solutions allow Legend Communications to offer a best value proposition for the residential, business, corporate and partner audiences. Legend Communications plc is an AIM listed company that is focused on delivering excellent quality of service and support in addition to offering reliability and resilience as a result of their leading edge network. Employing over 220 staff within five primary UK locations, Legend Communications strive to achieve their stated aim of continually developing and implementing innovative solutions identified through understanding their customers, their objectives, their issues and their customers.

Location:
UK

Website:
http://www.pipecall.net/

InterCall is the largest service provider in the world specializing in conference communications. The company serves over 400,000 individual conference leaders in more than 70,000 organizations around the globe with its range of services that include audio, event, web, and video conferencing solutions. InterCall’s global scope is unmatched, facilitating worldwide communications coupled with local presence. InterCall’s strong US presence, which includes five call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, the United Kingdom, France, Germany, Australia, New Zealand, Hong Kong, Singapore, Japan and India. With more than 140,000 conferencing ports available globally, InterCall can handle the largest conference calls in the industry.

Since the company’s inception in 1991, InterCall has been growing at a rate exceeding that of the industry. Along with a team of over 500 Meeting Consultants, InterCall employs more than 1,600 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall’s service and support teams are available 24 hours a day, 365 days per year — ready when you are.

InterCall is a subsidiary of West Corporation. Founded in 1986 and publicly traded on NASDAQ (WSTC), West Corporation is one of the nation’s premier providers of customer contact solutions, specializing in customized inbound, outbound, interactive, Internet, collections and conferencing services. West’s experienced personnel, cutting-edge technology and advanced systems enable the firm to provide its customers with solutions that help increase revenue, lower costs and improve customer satisfaction. From customer acquisition and customer care to conferencing and collections, West has a proven track record of success creating customized solutions for many of today’s Fortune 1000 companies.

Location:
UK

Website:
http://www.intercall.com/

IRMC is a premier provider of customer management solutions specializing in collections, accounts receivable management, and customer retention services through its global call center network of nearly 6,000 employees.

With an experienced management team and top-tier investors, IRMC is a fast-growing company with expansion plans in North America, Europe and Asia.

The IRMC family of companies are united in a corporate vision and mission, while maintaining unique company names, including: Allied Interstate and First Contact in the United States; CBCL in Canada; Legal & Trade Collections, Legal & Trade Financial Services, Reachflow and Revenues Management Services in the United Kingdom; IntelliRisk Philippines, Inc. in the Philippines; and IntelliRisk Management India Pvt. Ltd. in India.

Location:
UK

Website:
http://www.irmc.com/

From small beginnings the company now has 2 offices, one in Newry and a sales office in Dublin.

In its infancy IDS solely dealt with the supply of business databases for Ireland. Now the company offers a whole suite of direct marketing services ranging from Data Processing, Telemarketing Services, Mailing Lists, Fulfilment, Consultancy, Training & Publishing.

Today through the use of the web, IDS can now make its services more readily available worldwide. Presently IDS trades with businesses throughout Europe, the USA, New Zealand, Australia and the British Isles.

IDS is currently a member of the Irish Direct Marketing Association (IDMA) and UK Direct Marketing Association (DMA). In September 1999 IDS was awarded the investors in people certificate. This is a UK training standard which is awarded to companies for their continuous commitment into the development of their staff. It is envisaged that IDS will experience further expansion in the coming year and that through the advances in technology IDS can offer new and improved methods of meeting the needs and requirements of IDS clients.

Location:
UK

Website:
http://www.idsmediagroup.com/

Tekelec is a high-performance network applications company that is accelerating the transition to IP Multimedia Subsystem (IMS) networks for service providers around the globe. With its unparalleled experience at the intersection of network applications and session control, Tekelec creates the most-efficient platforms for managing media and delivering network solutions. Corporate headquarters are located in Morrisville, N.C., with research and development facilities and sales offices throughout the world.

Tekelec offers the following solutions:

- Signaling & Session Control: Unsurpassed signaling expertise for optimizing TDM and IP network resources: operators achieve efficiencies, save costs, easily roll out new services and transition to next-gen (i.e., IMS) networks

- Number Portability: Industry-leading number portability solution: porting for GSM networks, CDMA networks, fixed networks, and for intra-carrier (TDMA/CDMA-to-GSM) number retention

- Mobility Management: Flexible routing solutions; inte- grated on EAGLE® 5 ISS for mobile network management–virtual HLR manager, mobile voicemail routing, EIR

- Messaging: Delivers array of messaging—real-time SMS to advanced multimedia; reduces costs; simplifies O&M

- Switching & Media Gateways: An array of Class 4/5 switches, gateways and application servers supporting IP, ATM and TDM switching, and 2G-3G-FMC integration with an IMS-ready architecture.

- Convergence: IMS solutions transform today’s networks; guide transition to create access-independent networks that open up lucrative new markets

- Performance Management: A complete portfolio of solutions provides the network visibility operators require to manage the network more effectively — ensuring efficient traffic routing and high-quality service delivery across hybrid networks.

- Revenue Management: Tekelec’s Revenue Management portfolio allows operators to gather business-critical intelligence to make informed decisions, identify sources of revenue loss and gain an in-depth understanding of customer behavior.

- Service Creation: Versatile IN applications; enable creation & customization of services rapidly & cost-effectively, improving customer satisfaction, reducing churn & generating new revenue

- Hosted VoIP: Leading hosted IP telephony applications that enable service providers to reliably and cost-effectively deliver VoIP solutions

Location:
UK

Website:
http://www.tekelec.com/

Jazztel is a leading telecommunications and data transmission carrier with its own infrastructure in Spain. The company offers broadband solutions for voice, data and Internet traffic geared towards residential and bussiness markets.

Jazztel has rolled out its network in more than 100 metropolitan areas and business parks in Spain. This local access network infrastructure along with its backbone network is one of the most rapid telecommunications networks in Europe.

JAZZTEL Group has developed an extensive Network in order to provide its customers with innovative broadband services supported by its own infrastructure, thus being able to guarantee control over the quality given to customers.

JAZZTEL Group currently offers telecommunications services for fixed telephone lines, data services, (such as virtual private Networks, or VPNs) and Internet, through its own infrastructure (Direct Access Service) and through the infrastructure of third parties (Indirect Access Services).

JAZZTEL Group also offers a great variety of advanced solutions (Value Added Services) such as the hosting of information and websites in JAZZTEL servers, software engineering and development of management solutions, telecommunications systems integration, installation of telephone switchboards, and the installation, configuration and maintenance of Networks.

JAZZTEL aims its range of services at both residential and business customers, adapting its range to the specific needs of each segment. Furthermore, JAZZTEL takes advantage of its telecommunications infrastructure by providing services to other carriers (Wholesale Customers).

Location:
UK

Website:
http://www.jazztel.com/

Source One HTMT’s mission is to develop unique, flexible, world-class customer solutions for our clients through personal collaboration, utilizing our dedicated employees and innovative technology – a practice we refer to as Co-Sourcing

Source One HTMT offers you three main services: Contact Center Services
Back Office Processing
Information Technology

With the ability to offer these services across diverse markets, and with operations on-shore, near-shore and off-shore, Source One HTMT has a very strong, unique and competitive edge with which to serve clients and their customers worldwide.

Source One HTMT is among the few companies in the customer solutions industry that operates using six sigma methodologies across all processes, and we are also ISO 9001:2000 compliant and BS 7799 certified.

Source One HTMT believes in commitment to maintaining the most knowledgeable and responsive staff as well as the effective use of the latest technology. Our employees have multi-lingual capabilities including English, French and Spanish. With strong marketing and client management teams based in the US, we provide well-knit client interaction so you can be sure your business in safe hands. Source One HTMT utilizes the right technology and favorable pricing to provide clients with comprehensive and high-quality business solutions with benefits that are real, measurable and sustainable.

Location:
UK

Website:
http://www.sourceoneglobal.com/

The leading, reputable provider of Pay-As-You-Go, Network contact services, including Predictive Dialling, Inbound/Call Blending/IVR and inclusive Voice recording.

The non-geographic nature of our services additionally supports home-working and multiple-site operations. Ultra are fully Ofcom compliant, and provide complete Disaster-Recovery, risk-free, solutions for your contact centre.

With over 5 million connected calls per month and a highly regarded and established client base, Ultra is at the forefront of the new contact centre technology.

Location:
Ultra Communications Ltd

The Granary
Cams Hall Estate
Fareham
Hampshire
PO16 8UT

Website:
http://www.ultraasp.net/