Phil Call Center Directory

BOOMERANG SA is a dedicated contact centre and membership programme services provider.

Boomerang SA Contact centre services:

* Offshore BPO
* Appointment setting
* Customer service calls
* Inboud / Outbound campaigns
* Data cleaning
* Lead generation calls
* Telemarketing / telesales
* Cross sell / up sell campaigns

Location:
Boomerang SA

1st floor, Morkels Building
Main Road, Claremont
Cape Town 7708
South Africa

Tel: +27 (0)21 674 7731
Fax: +27 (0)88021 674 7732

Website:
http://www.boomerangsa.com/

Spectrum Transmission is a company specialising in Installation, Commissioning and Integration of all types of Radio, Optical, Data and Voice Telecommunications equipment. Spectrum Transmission strive to provide the exact type of Telecommunications Installation, Commissioning, Integration or Consultancy service that you, their clients, require. Spectrum Transmission is not simply a recruitment agency.

Spectrum Transmission is all professional, experienced, hands-on engineers who have previously worked in numerous worldwide locations including USA, Caribbean, South America, Europe, Middle East and Asia as well as the UK for principal Telecommunications manufacturing companies such as Alcatel, Ciena, Ericsson, Fujitsu, Huawei, Juniper, Lucent, Marconi, Motorola, Nokia, Nortel, Siemens, Sycamore and Tycom as well as network operators. We therefore have comprehensive knowledge of the vast majority of their products and can give expert impartial, unbiased and independent assistance with their deployment. We have the necessary commitment, attitude, reliability and requisite skills that you need for successful completion of your project

Location:
South Africa

Website:
http://www.spectrumtransmission.com/

Solus Telemarketing specialises in Appointment Setting, Lead Generation, Market Research, Inbound Telemarketing, Seminar Invitations plus Corporate Sales Training in areas of Cold Calling, Telemarketing, Telesales and Closing Techniques.

A revolutionary first in South Africa, Solus uses tried and trusted marketing tools – essential to the success of the 100 top companies in Europe and the US – to increase both your sales and customer relations.

Solus offers tailor-made direct marketing services to access the decision makers in your niche markets.

Through a combined range of services and training programmes, using polite, resourceful professionals, they take the hard work out of developing your relationship with your clients, thus dramatically increasing your sales efficiency.

Location:
South Africa

RealConnect is one of South Africa’s leading providers of competitive, innovative and flexible business solutions based on Computer Telephony Integration.

Electronic communication and technological innovation has driven the development of a truly global economy. The pace of change is faster, the virtual organisation is a reality and knowledge is the currency of commerce. This has led to a new set of competitive pressures: a high level of skills; knowledge of technology, flexibility and a high tolerance of change is critical if an organisation is to prevail.

Gerhard van Wyk and Johan Schutte formed RealConnect in April 1999, with the objective of supplying specialist software services and products to customers with Call Centre, CTI and convergence requirements.

The partners have a long-standing track record in the delivering of innovative telecommunication solutions to the South African market. RealConnect is committed to providing organisations with business solutions that will allow them to succeed in the new economy of rapid change.

Location:
South Africa

Website:
http://www.realconnect.co.za/

Mitel delivers the full value of IP Communications through networked business solutions that help customers achieve success through business process integration, enhanced employee productivity, increased customer loyalty and helping to generate new revenue streams.

Mitel designs, market and sell communications solutions to enterprises and organizations ranging from large multi-nationals to small businesses. Their portfolio of applications, call processing solutions and intuitive desktop devices are highly scalable, secure, easily managed and optimized to meet the complete communications needs of our customers.

Mitel delivers IP Communications solutions that provide business benefits to our customers with a focus on the user experience, ensuring that our solutions are easy to deploy, manage and use. Their customers enjoy solutions that are scalable, flexible, secure and aligned with their business systems architectures, whether distributed or centralized.

Mitel’s IP platforms are designed to act as both pure IP-based communications solutions and as gateways that facilitate interoperability with a customer�s existing voice infrastructure and legacy devices regardless of manufacturer. In the migration of their existing customer base from legacy telephony systems to IP-based systems, they have experienced significant growth in the sales of IP Communications solutions. They have also been successful in converting their competitors� legacy installed base to IP-based systems as well as deploying their systems in �greenfield� opportunities.

Leveraging over 30 years of expertise in deploying enterprise communications, Mitel is now an IP Communications product company that focuses on differentiating itself from competitors through the creation and deployment of customer specific vertical and horizontal applications. By providing the necessary tools and interfaces, we are able to deeply integrate enterprise communications into business processes creating new efficiency and productivity benefits. Mitel’s mission is to deliver highly intuitive, sophisticated, yet simple to use, solutions that not only match the needs of a modern business but reflect the specific needs of the end user.

Approximately 20 million users in over 90 countries today enjoy the experience of a Mitel communications environment. Our IP Communications environment is growing by over one million ports annually. Mitel is recognized as a major player in the deployment of IP Communications solutions.

Location:
South Africa

Website:
http://www.mitel.com/

Ip-ology is a next-generation telecommunications company that specializes in providing VoIP-services to businesses.

Ip-ology runs its own telecommunications network, using the latest technologies to provide businesses with voice- and data-services.

Location:
South Africa

Website:
http://www.ip-ology.net/

I-Call Technology is a 15 seater call centre in East London, South Africa just started, looking for business. They want do telesales, debt collection etc.

Location:
I-Call Technology
East London, South Africa

DOW Networks is a next-generation telecommunications service provider focused on serving Call Centers, Business Processing Outsource Centers (BPOs) and other international businesses.

DOW Networks is a leader in providing Voice Over IP (VoIP) solutions which save call centers, BPOs and other international businesses up to 70% on their international calls.

DOW Networks can provide economical inbound and outbound telecom services to your call center or business, no matter what the size. Dow Networks uses a state of the art, Cisco powered network to transport call traffic inexpensively, reliably, and with great voice quality.

What sets DOW Networks apart is their customer-centric focus and our ability to design telecommunications solutions that fit customer specifications. DOW Networks back this up with 24×7 customer service and technical assistance, and they provide online account information access and management tools to all of their customers.

DOW Networks is a leading provider of international telecommunications and enhanced VoIP ( Voice over Internet Protocol) solutions for hotels, call centers and other businesses with international call requirements. We offer domestic and international toll-free service, worldwide traffic termination, Asterisk-based IP PBXs, hosted IP solutions and VoIP network design and engineering services.

For international call centers and BPO outsourcing companies, they offer a complete portfolio of proprietary and open source solutions for inbound, outbound or blended operations.

Location:
South Africa

Website:
http://www.downetworks.co.za/

Digilogic started as a reseller of a ASP based product called Telephony Intelligence (TI) by Aspivia.This was the perfect and logical starting point as we could immediately analyse exactly what the current usage and needs of that company were. From here Digilogic offered a consultancy service, on a monthly basis, providing detailed reports on the usage of telecoms within their organisation.

Digilogic has exhausted a great deal of time and effort to select for you the best options available in this everchanging market and present them to you. Digilogic is also able to advise you where you are spending your money with what carriers and at what rates. Digilogic can then advise you what carriers you should be using based on your existing customer base or numbers that are most often called. This can be done with Least Cost Routing and through effective cellular package selection. VoIP when this is perfected will also dramatically reduce spend.

Digilogic tells you where you can save more money, and because they are not bound to any one supplier, Digilogic can advise you on selecting the best product that suits you.

Location:
South Africa

Website:
http://www.digilogic.co.za/

Dialworx (Pty) Ltd, based in Midrand, is a dynamic and vibrant full outsource contact centre company, which implements Contact Centre projects on behalf of clients.

They, at Dialworx, is confident that their Contact Centre experience is the main ingredient that will enable them to identify and improve companies� current Contact Centre requirements.

Dialworx (Pty) Ltd insight into and knowledge of the Contact Centre market has given them an appreciation that pro-active and highly motivated consultants are the competitive differentiation factor in this sector. The use of an Outsource Contact Centre company with an understanding of this market can and will cost-effectively reach the required target market.

Dialworx�s main focus is outbound services and they offer customised, highly cost effective telemarketing solutions to meet your unique needs from our offices in Midrand. Dialworx has a team of professionals with business and market savvy, who are ready to pick up the phone and speak to your customers or community members on your behalf. Dialworx can assist you in putting together a telemarketing team to build a new customer base, to perform complex customer surveys, to help implement strategic marketing programmes, to improve customer growth through cross selling or to assist with a cold calling initiative to generate more customer leads. By applying a highly cost effective business model, Dialworx offers the expertise to deliver flexible solutions that suit your specific needs and put you on the path to success.

Dialworx Contact Centre services provide businesses with the industry�s leading telephone based customer support solutions for a fraction of the cost. Using state of the art custom developed Contact Centre technology, Dialworx is able to provide customers with powerful tools for customer relationship and information management. By employing a rapid application development tool, Dialworx can create customised Contact Centre scripts to suit the client�s specific needs.

At Dialworx, each telemarketing project begins with close consultation with you and an analysis of your needs to understand the business and the overall objectives of your telemarketing campaign. The team takes time to assist with your script to ensure that your goals are being met, while ensuring that their agents to work at the highest level of efficiency. Dialworx training supplies their agents with the skills to understand and implement your specific campaign or offer your proposed services, to handle any possible objections professionally, and to apply a professional approach while targeting your market.

Location:
South Africa

Website:
http://www.dialworx.co.za/