Phil Call Center Directory

Aerocall is a facilities-based carrier, offering state-of-the-art VoIP solutions. Headquartered in New York; Aerocall maintains and operates a world-class VoIP network. Using proprietary software and databases, along with their marketing and technical expertise; they provide unparalleled service to their wholesale and retail customers.

At Aerocall, they strive to be the leading telecom expertise site and offer the highest quality telecommunication data, reports and services to the international telecommunication community.

Aerocall team is composed of international telecom experts based in America, Europe and the Middle East with experience working in all telecom markets around the world.

Location:
Romania

Website:
http://www.aerocall.com

Aerocall is a facilities-based carrier, offering state-of-the-art VoIP solutions. Headquartered in New York; Aerocall maintains and operates a world-class VoIP network. Using proprietary software and databases, along with their marketing and technical expertise; they provide unparalleled service to their wholesale and retail customers.

At Aerocall, they strive to be the leading telecom expertise site and offer the highest quality telecommunication data, reports and services to the international telecommunication community.

Aerocall team is composed of international telecom experts based in America, Europe and the Middle East with experience working in all telecom markets around the world.

Location:
Romania

Website:
http://www.aerocall.com

ZIGOSOFT was created in 2005 and is a private company with entirely Romanian capital whose main activity is to offer complex solutions and high quality services in IT&C domain. ZIGOSOFT develops and implements top technologies for partners worldwide.

Zigosoft team has over 3 years of experience in the field of VOIP communications, using latest technologies software and hardware, they have implemented telephony solutions for various activities like Call Center in Romania, telephonic services B2B and CRM integration.

The satisfaction of Zigosoft customers is an important matter in the business politics of their company.

Zigosoft Solutions and services in the field of communication networks
- Designing and implementing LAN (data/voice).
- Technical Assistance desktop and remote.
- Helpdesk.
- Specialized consulting.
- Solutions and services in the field of WAN (data/voice)

ZIGOSOFT offers his partners full services of contact center and call center

The technology used is the latest: VOIP, ACD, CTI and permits call routing, call distribution, call tracking, personalized reports, utilization of all integrated comunication channels: phone, email, fax, web.

Using automated call distribution, the calls are distributed efficiently, depending on the operators abilities.

Computer Telephony Integration allows us to generate real time reports as well as a great system flexibility.

The usage of this technologies implies lower costs and decreasing the waiting times.

Zigosoft’s team is made of well trained operators, highly motivated and customer orientated, ensuring the success of a long term relation between you and your customers.

The technical support is ensured by their specialists, qualified to solve any potential problem that could threaten the performance of their services.

Location:
Romania

Website:
http://www.zigosoft.com/

XL World is one of the largest BPO operations in Romania. XL World’s Business Centres in Romania are equipped with cutting-edge technology and qualified operators, able to support their clients in all their outsourcing needs. In Romania they have branches in 3 major cities, with almost 500 multilingual agents.

XL World’s agents have excellent mastery of the main European languages (English, Spanish, French, German, Italian, Hungarian, Romanian, Russian). A few more languages may be available on request.

All business centers and operator stations are equipped with state-of-the-art infrastructure: PCs, campaign management and CRM software, CTI based on Voice-Over Internet Protocol (VOIP). The call centers are equipped with redundant high-speed fiber optic connections.

XL World’s customers are important western companies in banking, financial and insurance services, IT companies, Hospitality, Energy & Utilities, Telecom.

XL World works with customers like: American Express, Mediolanum, Santander Consumer, Telecom Italia, Tiscali, Canon, Sky, Allied Telesyn, GFK, SCC, Harte Hanks.

XL World provides the following services:
- Call Center, Back Office and IT Outsourcing
- Body Rental
- Start-up and management of dedicated BPO operations

Location:
Romania

Website:
http://www.xlworld.eu/

Wind Telecom is the Central and Eastern Europe’s leading provider of communication solution focusing on contact centers and value added services platforms for mobile and fixed carriers. Wind Telecom’s products and services are designed to allow businesses to achieve sustainable competitive advantage.

Wind Telecom was founded in 1998 and employs about 50 people serving more than 200 customers in the CEE region. In 2004 Intel Atlantic acquired minority stake in Wind Telecom. Through tight co-operation with Intel as a part of the Intel Communication Alliance and other initiatives we shape the future of communications towards true convergence.

They believe that the source of Wind Telecom market success in the CEE region is based on two fundamental factors: they participate only in those projects that bring real value to their customers. Factor number two is that their products are based on open architecture and modular communication components ensuring investment protection in the long term.

Being based in the heart of Central and Eastern Europe they understand differences and needs of customers operating in this region. This allows them to apply the leading edge global standards combined with local knowledge and thinking to achieve their customer success.

Wind Telecom has won numerous awards including recent “Market Leader 2003″ and Deloitte Technology Fast 50 2004 CEE.

Location:
Romania

Website:
http://www.windtele.com/

VoiceMailTel’s goal is to offer top quality telecommunications services at competitive rates. They achieve this goal by leveraging global telecommunications deregulation and leading edge technologies like VoIP.

Quality, consumer value and customer focus are VoiceMailTel’s guiding principles. Their experienced staff, extensive features, and exclusive technology make VoiceMailTel a truly unique resource.

VoiceMailTel’s key objective is to exceed customer expectations and bring a higher set of quality and customer service standards to the telecommunications industry. Built next to the customer needs and delivering unsurpassed service, VoiceMailTel provides solutions that are powerful and secure that ensures a competitive advantage and one of the highest quality customer experiences.

With all this, and a deep understanding how the technology side of things work, VoiceMailTel is the system that works for you.

Location:
Romania

Website:
http://www.voicemailtel.com/

Voice System has a strong background in IP communications, focusing on designing and deploying professional VoIP platforms and solutions. In 2001, our expedition started in R&D of future communication systems, as core developers of SIP Express Router (SER), and continued with many years of hands-on experience in deploying many of the largest VoIP networks in the world.

Voice System’s team is currently leading the development of OpenSER project, the most innovative Open Source SIP server used by top companies in VoIP. The knowledge we bring combines robust operational, technology and industry expertise with strong software development skills.

Location:
Romania

Website:
http://www.voice-system.ro/

Vector Communications is a company specializing in consulting services
and development of software solutions for telecom operators, internet
service providers and call centers, enabling them to launch and operate
new and enhanced services.

Founded in 2004 in Bucharest - Romania, Vector Communications has
established itself as a provider of high-level voice and data networking
consulting services. In the beginning of 2005 the company extends its
expertise to call center design, configuration and consulting services,
SS7 consulting and software products.

Vector Communications products and services are designed to allow businesses to achieve
sustainable competitive advantageand they are based on open architecture
and modular communication components ensuring investment protection in
the long term

Vector Communications joined efforts with Sangoma Technologies Corporation - a leading provider of connectivity hardware and software products for Wide Area Network (WAN) and voice infrastructure.

Location:
Romania

Website:
http://www.vector-communications.net/en/

Skymark Global offers a wide range of outsourcing services, from call center services to software development and webdesign. Located in Mid Eastern Europe, in the capital of Romania, Bucharest, Skymark Global combines the capability and the expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. Our company provides high quality services at a quarter of your usual expenses.

Skymark Global is a young and very power foul company located in Romania. Their company is leaded by a team with a vast experience in the call center outsourcing industry and business in general that has been able to manage and train a team of professionals that always do their job right.

By providing quality services they managed to keep their clients happy and bring more on board developing relationships on all the continents, they worked with companies in US, Canada, UK, India and Australia. By working with them their clients have realised that outsourcing their work to a competitive company their results will be higher then what they aspected and the work is done correctly.

As an offshore outsourcing call center company Skymark Global focus on providing first of all low cost inbound and outbound telemarketing, CRM and call center solutions all of them at the highest standards possible giving you the best results..

The reasons for using a Romanian call center are mainly the geographical proximity to the western countries, the good English language proficiency of young Romanians, the scheduled EU joining in 2007, with impact on aligning legislation, political, social and economic environments, the good quality of the local infrastructure and the local wages level that motivate their agents.

Location:
Romania

Website:
http://skymarkglobal.com/

RomSourcing, the BPO (business process outsourcing) division of Servit Consultanta SRL, which was started in 2004, now employs more than 20 people.

RomSourcing as a nearshore outsourcing provider offers successful rapid deployment of new and customized BPO services such as: data entry, web services, email answering, customer response management, CAD services and other services.

RomSourcing has the ability to transfer the data entry and support needs for small and medium organisations, taking over responsibility from the staff - without disruption.

RomSourcing services are ideal for small, under-staffed businesses, individuals and non-profit organizations.

- data processing
- data entry
- data conversion
- data transcription
- electronic publishing
- quality audits
- database management
- image processing
- form processing
- indexing services

Location:
Romania

Website:
http://www.romsourcing.com/