Phil Call Center Directory

Virfice is an international corporation base in the US and Bangladesh. Their corporate office in the US provides all the overall marketing and administrative supports while their office in Bangladesh provides call center services and solutions.

Virfice is a well known name in Bangladesh as a leading call center service and system provider.

They provide inbound and outbound call center services. In inbound services, it includes Virtual Office Service, Appointment Setting, Order Processing, E-mail service, Faxing service, scanning service and so on.

Currently, they are giving only two kind of outbound services. They are as follows:

o Research surveys

o Opinion surveys

Virfice Call Center is the pioneer of call center system provider in Bangladesh. They also give “virtual receptionist” as well as "U.S.virtual office"service.

Location:
Virfice Call Center

Khurshed Alam market,
Shafipur, Gazipur, Kaliakoir.
Gazipur, Bangladesh.

Phone: +8806662624590
Toll free Fax Number:+1(888) 219-4712

Website:
http://www.virfice.com/

Since Establishment, Medibroad’s target to give robust IT solution for all type Enterprise firm. Their focus areas are Hosted Office solution, Audio-Visual solution for Medical College & Hospital & broadcast equipment. This company will introduce new technologies and try to increase their awareness to implement modern technology in that particular area. On the other their aim to give high class Enterprise and call center solution with minimum cost by our Hosted Solution. By Hosted way it will be a great save the company’s automation cost.

Medibroad Technology is providing Complete
CALL CENTER SOLUTION ….

BroadCasting Equipment

* VTR
* Camcorders
* Networking Production System
* Editing Control Unit
* Projectors
* Switchers
* Broadcast & Professional Monitors
* Camera
* Surveillance

Telecommunications & IT Products

* LAN, WAN, VLAN, VPN
* Softswitch
* Cisco Routers
* IP- PABX
* IP Phone
* FIBER PRODUCTS

Hospital Solution

* Image Presentation & Display Projectors
* Electronic Medical Record (EMR)
* E-Billing
* Customer Relation Management System (CRM)

Software Solution

* Call Center
* Customer Relation Management (CRM)
* Hospital Management System
* Office Management System
* Hotel Management System
* Web Solution

Location:
Medibroad Technologies Ltd.

House-1,Road-23/A,flat-2/A
Gulshan-1,Dhaka-1212

Tel: +880 2 9897547, 9897556
Fax: +880 2 9897568

Website:
http://www.medibroad.com/

Micromaxsoft is delivering IP Telephonic software solution for BPO & Call Center Companies in Bangladesh. Its highly professional experienced team is very confident to provide the cheapest solution for call center business.

Location:
Micromaxsoft

126/3, Monipuripara, Gate no-1, Tejgaon
Dhaka-1215, Bangladesh

Phone : +88 01727152157

Website:
http://www.micromaxsoft.com/

It is the mission of TZCalling to provide clients with top quality call centre services 24 hours-a-day. A service, that provides our clients with the greatest chance of communicating with their end customers. They do B2B and B2C services including both inbound and outbound calls. They have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Location:
TZCalling
Dhaka, Bangladesh

Website:
http://www.thequaliserv.com/

One of the best Call Center Training & Development Organization available in the Country.

FEC Call Center Training prepares an individual to be able to function and adjust very quickly at the Call Center jobs.

FEC is affiliated with the International Call Centers in Dhaka who are the first in the country to go operational.

So far, lot of trainees got jobs and new trainees are in the pipeline to get jobs with its affiliated companies.

Location:
ForeignerS English Club (FEC)

House 7/9 (3rd Floor)
Block D
Lalmatia, Dhaka

Phone: 0192-145-8036

Website:
http://www.foreignersenglishclub.com/

Progeny Services Ltd. provides best-in-class customer support to both local and international market. We have invested substantially in infrastructure and technology. Furthermore, Progeny is committed to and passionate about professional development of its call centre agents, which include continuous training of our agents in English, customer service and customer negotiation.

Progeny offers the following services:
- Customer Relationsip Management
- Finance, Accounting and Administration
- Human Resources
- Supply chain and logistics
- Content development/transcription and digitisation
- Inbound Calls
- Outbound Calls

Location:
PROGENY SERVICES PVT. LTD

Alook Tower (2 nd Floor)
47/1 Sahid Tajuddin Sarani
Rasulbagh, Mohakhali
Dhaka-1212, Bangladesh

Telephone: +88-06662612365
Fax: +88-02-8817201

Website:
http://www.progenybd.com/

SysTel Communications provides International (Inbound) and Domestic Call Center/Contact Center Services.

SysTel Communications is a new generation outsourcing company formed by the joint venture of U.S. outsourcing industry experts.

SysTel Communications is growing consistently and will provide the cutting edge of technology, communications, to bring innovative and useful solutions to customers.

SysTel Communications also provides a wide range of Voice over IP (VoIP) services including Broadband Phone, PC Phone, Virtual Calling Cards, Medical transcription, Telemarketing and more.

Location:
SysTel Communications

Kadam Mobarok Market
40, Momin Road
Chittagong
Bangladesh

Website:
http://www.systelbd.com/

Innovesys is a top-notch company which serves by harmonizing skilled people, tested practices and innovative technology; in providing a range of services including Contact Center facilities and Back Office services. They offer a distinctive class of services and a unique approach to customer satisfaction. Innovesys offers an extensive portfolio of services in the most proficient manner by adhering to the industry standards.

Innovesys offers the following services:

Inbound and Outbound customer care.

· Order Processing
· Technical & Help Desk Services
· Data Mining
· OCR services
· Data Processing
· Travel Related Services
· Internet and Telephone survey
· General Bookkeeping Services
· Financial Management Services
· IT Enabled Services
· Accounting Services

Location:
Innovative Trade and Telecom Services

Husain Plaza ( floor– 4) ,
Road #15 (new), Dhanmondi R/A, Dhaka ,
Bangladesh - 1205

Mob: +88-018-1648-6098,
+88-018-1723-3991

Website:
http://www.innovesys.com/

Niagra Systems Limited is a comprehensive call center solution provider. Also, having 24 seated call center.

With 24/7 service, their call center will becomes a virtual extension of your company with the capability to take orders and close sales deals at all hours of the day or night. Leave your office stress-free, knowing that NSL call center agents are still attending to the needs of your customers from around the world in different time zones. Remain assured that our call center operators have a clear understanding of your company, products and services.

Niagra Systems Limited offers the following services:

1. Outbound Telemarketing Services
Outbound sales projects
Professional Order Processing
Product service,
Lead generation
Database management
Product registration
Customer service
Retention campaigns
Verification activities
Business Process Outsourcing
Debt Collection Services,
Product Promotions and Customer Satisfaction Research Surveys

2. Inbound Call Center Services
Toll Free Customer Service
Order Taking, Order Processing & Catalogue Order Taking
Customer service assistance
Inbound Direct Response
Save-the-sale techniques
Up-selling and cross selling
Scalable call answering and routing
Email follows up
New product services
24-Hr Helpdesk
Automated call distribution environment
Emergency Response and Direct Response Services
Appointment Scheduling
Telephone Answering and Web Receptionist Services
Caller identification
Ad response contact services
Interactive Order Entry Services
Customer care and problem solving
Client communication

Location:
Niagra Systems Limited

House # 347 (3rd Floor), Road # 5,
Baridhara DOHS,
Dhaka-1206,
Bangladesh

Phone: (880)-17-271 523 51

Website:
http://www.niagrasystemsltd.com/

OneCall is the first Indepent Call Centre In Bangladesh.

They at OneCall believe in the organization wide mantra of "Quality Drives Performance"

OneCall is always striving to set new standards for quality by maintaining the perfect balance of world class technological resources, best systems and a highly professional team to run them. They understand that nothing is more essential to ensure customer delight than quality.

Location:
OneCall Limited

House No# 121 (2nd Floor)
Road No# 19/A, Block# E,
Banani, Dhaka - 1213,
Bangladesh.

Cell: +88 01713011182

Website:
http://www.onecallbd.com/