Philippine Call Center Directory

ACD - Automatic Call Distribution
ACS - Automatic Call Sequencer
ACW - After call work - also known as wrap-up
AHT - Average Handle Time or Average Holding Time
ANI - Automatic Number Identification
APA - Agent Performance Analytics
ARU - Audio Response Unit
AS - Automated Surveys
ASA - Average Speed of Answer
ATA - Average Time to Abandonment
ATB […]

Here are some tips on how to sound like a genuine call center voice.

1. Lower the timbre of your voice. If your voice seems to be coming out of a child’s mouth, tune ft to a lower pitch. It may take a while to get used to conversing this way over the […]