Philippine Call Center Directory

SITEL Customer Care Philippines began operations in Manila beginning May 2004, in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, and primary language of business, and the extensive U.S. influence on the culture of the country. Some of the key benefits that attracted SITEL to the Philippines and make it a great market for offshore contact center support include:

Available, highly-motivated and well educated workforce, A well developed country, with a stable political and economic situation Ease of access for traveling visitors (no travel visa required) Reliable and highly redundant telephone infrastructure Reduced operating costs

The SITEL Customer Care Philippines center is a state-of-the-art design, taking advantage of the most reliable technologies, business continuity redundancies, and space utilization approaches.

SITEL Customer Care Philippines facility is approximately 85,000 square feet, across five floors, and has a capacity of 1,000 workstations. By locating our facility in Manila, SITEL Customer Care Philippines is able to offer clients a location with direct flight access from several U.S. cities and non-stop service from the west coast.

SITEL’s operation in the Philippines leverages our global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and our global best-practice approach to Human Resources, training, project implementation, and performance management. SITEL Customer Care Philippines pays a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.

Location:
United States

Website:
http://www.sitel.com/