Witness Systems
Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services that provide enterprises with unprecedented visibility into customer service processes, workforce performance, and customer intelligence. The company’s solutions play a strategic role in the customer interaction centers of Global 2000, small- and medium-sized businesses worldwide, as well as in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices.
Through its Impact 360� workforce optimization solution, Witness Systems brings together workforce management, quality monitoring/full-time recording, eLearning, and performance management under a flexible, scalable framework that provides a single user interface and centralized access to data and reports. By maximizing enterprise information flow and customer service effectiveness while minimizing the complexity of system administration, Witness Systems’ solutions enable organizations to optimize their people, processes and technology. Through an integrated business consulting, implementation and training methodology, Witness Systems supports a rapid deployment of its solutions, enabling the company’s customers to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty.
Location:
Japan
Website:
http://www.witness.com
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