Archive for February, 2008

24×7 Direct

Thursday, February 14th, 2008

24×7 Direct Pty Ltd is Australia’s leading call centre & Business Process Outsourcing company.

The company was established in 2001 as a specialist telemarketing company and expanded to include inbound telemarketing services in 2003.

In 2004, 24×7 Direct introduced its market research and data collection service to cater to the demand from clients requiring outbound call facility along with telesales.

Currently, we employ more than 150 people at our headquarters and are in the process of expanding our operations in other states of Australia.

Our management and staff follow the guiding principles of 24×7 Direct and strive to achieve the highest standards in serving our clients as well as their interaction with the general customers.

Our commitment to service is shown in the way we approach things and deliver results.

Location:
Level7, 84 William Street,,
Melbourne,
Vic-3000
Tel: +61 3 9014 1414

Website:
http://www.24×7direct.com.au/

 

One Global Contact Center

Thursday, February 14th, 2008

At One Global, there’s someone more important to us than our customers — YOURS. We’ve geared up with the team, technology, and technique needed to provide the best telemarketing and customer service possible. OUTBOUND SOLUTIONS We provide tailor-fit solutions to maintain product awareness and customer loyalty. INBOUND SOLUTIONS We offer unparalleled flexibility in programming, reporting, telephone operations and management, and systems applications. PEOPLE - Our Managers implement reliable and cost-effective programs. - We have aggressive, confident, and technology-savvy Call Center Agents. TECHNOLOGY - We invested in state-of-the-art telecommunications infrastructure and leased lines. - We use the latest customer relationship management (CRM) software. METHODOLOGY - Our agents undergo rigorous training. - We implement proven operational techniques.

Location:
17/F Orient Square Bldg., Emerald Ave., Ortigas Center Pasig City 1605

Website:
http://www.epacificglobal.com

eTelecare Global Solutions Inc.

Thursday, February 14th, 2008

eTelecare Global Solutions is a leading provider of outsourced customer care services and solutions for leading firms in the telecom, wireless, consumer electronics, software, financial, and travel industries. We field phone calls from consumers — customer service questions, sales inquiries, and technical support issues — for major mobile phone companies, computer manufacturers, and more. With eleven centers across two continents, eTelecare offers an unparalleled range of services and industries.

Onshore and offshore, eTelecare outperforms our competitors in every aspect of our operations. This includes crucial metrics such as faster handle times, higher first-call success rates, higher sales conversion rates, and higher customer satisfaction scores.

With superior service, and dramatic growth, eTelecare is where careers take off.

eTelecare was named the winner of the Philippines’ most prestigious human resources award, “Outstanding Employer of the Year".

Location:
Clark . Libis . Shaw . Makati . Alabang . Cebu . Davao

Website:
http://www.etelecarecareers.com/