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PhilCallCenter.com is a site dedicated to finding world class call centers for quality call center professionals. These includes information regarding call center, contact centers, BPO, Voice Over IP (VOIP) companies. It is also a useful tool to find information about call center activities, call center lifestyle, important events and trends.

 

Helpful Materials

 

  Enunciation

The clearness or crispness of a person’s voice. If a speaker’s enunciation is good, it will be easy to understand each word he or she says.
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Interview Questions

Know some basic interview questions and get some ideas on how to come up with good answers
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US States

States and their abbreviations
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Must Read

 

  INTRODUCTION TO COMMUNICATION

Define of Communication

  • Identify the Elements of Communication
  • Identify Communication Models
  • Identify Forms of Communication
  • Identify Barriers to communication

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What is Customer Service?

We define good customer service as: “A genuine concern for our customer’s well-being and a sincere desire to help customers solve their problems.”

  • Dealing with people with a certain level of responsibility.
  • Attending to client’s concerns and issues.
  • Dealing with people who are authorized to provide information or make things happen for a customer.
  • Giving clarification and satisfaction to customer’s concerns.

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